If you need to ask us a question, whether prior to the purchase, during it or after it, you can contact us by writing to info@deortegas.com or calling one of these telephone numbers (+34) 968 96 96 44 / (+34) 607 29 19 24 and we will assist you personally.

If the query is related to exports, the contact email is export@deortegas.com and the telephone number (+34) 647 23 72 06 .

If you have tried to place one or more orders and you see an error, please make sure you have your card activated for online purchases. If that is not the reason or the error persists, please call us and we will fix it as quickly as possible.

If you see a recurring error on the website or notice that something is not working as it should, please call us, there may be an issue on the website and we will have to review it.

Sometimes we offer specific discounts and promotions, sometimes for everyone and other times exclusive to our best customers. If you have a coupon, you can use it just before completing your order, during the purchasing process.

Normally, the use of a coupon will not be applicable to other discounts and/or promotions.

On our website, browsing is comfortable and simple, as we try to make the purchasing experience as satisfactory as possible from the first moment. Browse the categories, choose the products you are looking for and add them to the cart.

Once you add an item to the cart, you can continue browsing to see more products or complete your purchase.

When you are clear about your order, go to the cart and review the items, all you have to do is indicate your customer, billing and shipping information so that we can send you the order, and confirm payment by the method you choose.

We work with secure and certified payment gateways. Once you have completed your billing information, choose the payment method that best suits you and you will soon be enjoying our authentic olive juices.

Payment is available by Credit Card or PayPal .

Once you complete the order and it is confirmed that we have received the payment, you will receive an email with the details of the order. Please review them to check that everything is correct, if not, contact us so we can correct it in time.

If you don't receive the email within a few minutes, check your Spam folder just in case.

When your order is confirmed, it will become in process and we will change the status to inform you how it is at all times until you receive it.

If you are registered on the website, you can track the status of the order in the "My account" section, logging in with your user account and password, and selecting the corresponding order in the "Orders" section.

If you have reviewed your order and would like to make a change to it, please contact us as soon as possible. If your order has not yet shipped, in most cases we can make the appropriate modifications.

If your order is already on its way, you will have to make an exchange or return, you can consult this other section for more details.

Shipping costs are calculated automatically at checkout. This calculation takes into account the weight of the products added to the cart and the delivery address.

All shipments to the Iberian Peninsula are free for orders of €60 or more .

In the peninsula, we manage delivery times of 24/48 working hours with various professional transport agencies. For shipments to other areas, please contact us by writing to info@deortegas.com .

If you are registered on the website, we will send you a tracking code or link so that you can verify its status through the transport service page. If you do not receive it, contact us by writing to info@deortegas.com and we will verify it to give you this information and resolve any possible incident.

Check the status of the order first, as long as it has not left our warehouses you can cancel it, but if it is already on its way, you will have to make an exchange or return.

Check the status of the order first, as long as it has not left our warehouses you can cancel it, but if it is already on its way, you will have to make an exchange or return.

If you need to make an exchange or return, carefully read this section and the " Terms and Conditions ", and send us an email to info@deortegas.com with all the information about your order and the reasons for return. We will contact you to process it.

- Return policy.

You have 14 days from receiving your order to return it as long as you meet the appropriate conditions. You will have to repackage your order as similar as possible to how you received it so that the courier company can pick it up in perfect condition. Once we receive the return and verify its correct condition, we will fully refund the amount of the product.

We work with secure and certified payment gateways. Once you have completed your billing information, choose the payment method that best suits you and you will soon be enjoying our authentic olive juices.

You have payment available by Credit Card or Paypal .

We allow payment through PayPal . If you are a user of this payment platform, you can place the order using this already established means and safely.

On our website we allow payment using most credit and debit cards through Shopify Payments , one of the most widespread and secure payment platforms to offer you the greatest peace of mind. We do not store your card data, the entire process is carried out directly through a secure payment gateway .

It is important that you know that not all cards are active for online purchases, so you may have to ask your bank to activate yours.

If you make several failed attempts, you may no longer be able to make the payment and the gateway may activate security mode. If it is due to an error, please contact us and we will try to find a solution.